Refund Policy


Payment Method

Refund Method

Refund Time-frame

(After the return is received by Monsuwi)

Credit Card/ Debit Card

Credit Card/ Debit Card

7-10 business days

Net Banking

Net Banking Account (Credited to Bank Account)

7-10 business days

Cash on Delivery

NEFT to Bank Account

Paper Cheque

Gift Card

7-10 business days

10-15 business days

5 business days

Gift Card

Gift card

5 business days

If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.

Note:

If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we'll issue the refund through a demand draft.

When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and proceed with the refund.

COD Refund to Bank Account via National Electronic Funds Transfer (NEFT)

For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You can update the details of the bank account where you wish to receive the refund in the Your Account section or from the Returns Support Centre when you are returning an item.

You will need to update following information to enable us to process a refund to your account:

  • The Bank Account Number
  • IFSC Code
  • Account Holder's Name
  • Bank Branch
  • Bank Name

Refunds cannot be processed to third-party accounts. The name on your Monsuwi account should match with the name of the bank account holder.

NEFT refunds will typically be processed in one business day from our end and will be credited to your account in two business days.

Paper cheque clearing

All cheques refunds will be in form of "at par" SBI Bank cheques.

Note: Once a cheque is issued, Monsuwi will send you an e-mail with the tracking details of the refund cheque within 5 business days from the date of refund.